Q. How long will it take to get my diaper cake once it is ordered?
A. At Bella Belli Baby we do not pre make any diaper cakes. We are absolutely committed to making sure the diaper cake you order has fresh diapers for the new baby. Once your order is placed we will begin assembling your diaper cake and it will ship out within 3 business days or less of the date you ordered it. Our diaper cakes are shipped via FedEx ground and typically will be delivered to you within 5-7 days of the diaper cake being shipped.
Q. Will my diaper cake look like the one pictured?
A. Your diaper cake will have the same flower type and color as the one pictured. If for any reason we ever had to substitute with a different type of flower or ribbon we would be certain to call you to discuss the situation and let you decide if you would like to continue with your diaper cake order.
Q. What if I change my mind on the order?
A. At Bella Belli we want you to be happy with your diaper cake purchase. If you find that after you have placed your diaper cake order that you have changed your mind, please contact us as soon as possible at firstname.lastname@example.org or call us at 616-965-6681. If the diaper cake has not shipped we will refund your money less a $20.00 restocking fee.
Q. What is your refund policy?
A. We are 100% committed to customer satisfaction. If your diaper cake gift arrives damaged, please contact us within 3 days of the receipt of your item at email@example.com or 616-965-6681. We will either replace the damaged diaper cake or if you choose, we will refund the price of the diaper cake once the damaged diaper cake is sent back to us. Unfortunately, original shipping charges cannot be refunded and return shipping would be your responsibility.
If you have any further questions or concerns please contact us at firstname.lastname@example.org or by phone at 616-965-6681.